Incorrect information

So, my daughter took out her first contact online on the 12/11/2024. She was not informed that on the 20th of November 2024, they were going to debit her account it did not go through due to insufficient funds. We called vodacom, and they told us that we don't need to worry they will debit her account on the 01st of December 2024. The money was taken out on the second.

And the next debit order will go through on the 2nd of January 2025. Her account was not debited so she call on the on the 04 of January 2025 and she was told again not to worry as she won't be double debited, she was even willing to go pay it and she was told not too. On the 11th of January, she received her a statement double debiting her for January. When she called vodacom that same day, she was told something was wrong with the debit order on their side, and he can't understand why it didn't go through and he doesn't understand why she was told she won't be be double debited or not to go pay it.

We ask for the recording for the 04th of January and was told we can go to any vodacom store to listen to the recording. We went on Monday the 13th of January and they told us the guy she spoke to gave us the wrong information about listening to a recording the guy was supposed to ask us which store we going to and they was supposed to email the recording to them.

Still no feedback to date