incorrect information

firstly while trying to call to sort out a number the line got dropped on me 2 times! and this seems to happen every time i call the call center.<br> <br> secondly this is very incorrect: To access messages from another phone, dial 082 14 followed by the last nine digits of your cellphone number (without the first zero). By dialling 1, you will be prompted to enter a password followed by #.<br> <br> When i do this i get put through to my own voice mail to leave a message. your call center agents give me this same number to dial<br> <br> i want to know how to listen to my voice messages. not how to record a voice message to myself.