Incorrect Information

I requested a copy of my contract on the 07th of October 2015, was asked all relevant security questions and was given a reference number, XBQ7-YKPVK, the agent who assisted me confirmed that after i mail the request and the ID i will recieved the copy of the contract in 24 hours after.<br> <br> Later in the month i send the letter and the ID, i was not happy with the service as I had to go through answering the very same questions i did before via the call centre on email, it took my time and its not safe for me to answer those questions on email. then i finally decided to answer them and send it response back to vodacom.<br> <br> On friday i recieved an email confirming that my request have been send to Admin Dept and will take 14 working days before i get the documents.<br> <br> This is unacceptable, i have a phone that i need to send for repairs and that contract is needed for that, vodacom itself cannot help me with fixing the phone however they waste my time when i have other means of help.<br> <br> Phone in question is a Samsung Note 3 which i took on contract with Vodacom, its still under warranty and can be fixed by Samsung Agents. Simplest way for me was to take is to vodacom and they fix it