Incorrect Information

I called into the vodacom call centre yesterday around 10 because i was shocked that my account was no debited and i wanted to find out why or if it will be debited later in the day.At first i spoke to a guy called Zola,who knew nothing because he told me that he cant see anything on his system and gave me the Accounts Dept number and said he is transferring me,when he transferred me it was actually to a non existent number and then i tried calling the accounts department myself using the number he gave me,only to find out he gave me the wrong number,ie ***.I called the call centre again and spoke to Palesa and she sounded clued up,i was happy that i will finally get assistance,she told me that my account was debited because she can see the two amounts on her system as my account was in arrears.I told her how worried i am because i did not get an sms from the bank and my balance has not changed and she said they have already debited my account,they got the money so i have nothing to worry about.I oke up this morning to the realisation that my account was only debited this morning and now my accounT is in excess.This is a serious inconvenience!!!