1 reviews | Active since Apr 2017
Incorrect Information
<p>I was at Vodacom westgate a month ago to upgrade my contract. The sales consultant Christopher advised that i would get 2G during the day and 2 G from 12-5am in the morning. To my surprise i only received the 2G when checking my acount and after contact Vodacom help line. For me the incorrect information was provided, I will take this up with the Financial Services Board(FSB) to lay a complaint of incorrect information being declared to clients. cleary the consultants does not know how to provide accurate information to clients.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Yusrah,
As discussed your query was sent to the store.
Regards,
Cassandra
Best regards,
Dear Yusrah,
As discussed your query was sent to the store.
Regards,
Cassandra
Best regards,
Todate i have not had a manager from the westgate vodacom contact me. Where is there client centricity. what happen to Vodacom vision... The custoer service really disappointing.
Todate i have not had a manager from the westgate vodacom contact me. Where is there client centricity. what happen to Vodacom vision... The custoer service really disappointing.