incorrect information

I am so annoyed with the service i am receiving, there is no consistency in your contact center. After a call i had with Lance from service recovery on the 06August i was advised that i must make payment for R517.98 therefore my number will be switched to prepaid. because i never wanted to loose my airtime which i did not use for 2months i was advised i can cancell the contract once its done. Today im being advised by Felicia of 30days notice which is end of September and i need to pay R446.96 this month. i am not willing to pay something i did not plan for or wait for September because i have been preaching over and over i want my contract cancelled from the 22 July. Lance i need this sorted cause clearly i was not given the correct information and you advised you will leave my case open. i want nothing to do with your contract.