SM
Sechaba M
1 reviews | Active since Feb 2013
18 Jun 2018, 09:02
Incorrect information
I have two contract phones with Vodacom and have paid both of them without fail since they where opened. If a debit order is returned I pay at a vodacom shop immediately. Now Vodacom has decided to send incorrect information to Transunion that I have not paid my account last month, this has affected my credit profile and my credit score. Vodacom please sort this out ASAP, Im in a process of applying for credit from the bank and the outcome of my application and the interest rate I get will be based on my credit profile. Please update your information as it is defamatory.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Jun 2018, 10:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jun 2018, 10:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Jun 2018, 13:17Good day Sechaba,
As per our recent conversation.
Kindly note, your query was escalated to the relevant back office for further review and feedback.
Warm regards,
Shad
Best regards,
Vodacom's reply18 Jun 2018, 13:17
Official
Good day Sechaba,
As per our recent conversation.
Kindly note, your query was escalated to the relevant back office for further review and feedback.
Warm regards,
Shad
Best regards,
Vodacom's replyOfficial
21 Jun 2018, 10:46Good day Sechaba,
As per our recent conversation.
Kindly note the above is resolved.
Warm regards
Shad
Best regards,
Vodacom's reply21 Jun 2018, 10:46
Official
Good day Sechaba,
As per our recent conversation.
Kindly note the above is resolved.
Warm regards
Shad
Best regards,