incorrect information

I have a contract phone with vodacom and had to upgrade after the first contact expired and was told that i can downgrade after 6 months of having the contract it was done on my first contract phone where it went from R134 to R60.00 and when upgrading i was told as a good client i would be able to qualify for the contract of R179 AND GET R200.00 airtime , and never signed any other contract and when had financial problems didnt pay my account and when i paid the account i was told to go to the vodacom office to re activate my account and a gentlem from the collections dept was so rude and told me to do whatever as i am a bad payer they dont need my services