Incorrect information
I have the vodeacom app and just purchased a international roaming bundle . I was told even though I have a red contract with plenty of airtime and data, I could not use it internationally and had to purchase a bundle. I went onto the vodacom app and chose the option for R54 as shown on the app, I did think it was cheap. Afte the purchase a bill for R549 was shown and after calling told I cannot cancel it. When my contract and my families are up Good bye vodacom.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
21 Apr 2023, 14:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Apr 2023, 14:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
03 May 2023, 11:41What utter ******* and a waste of my time. I tried to cancel immediately and was told I could not. The app said one price then when accepted it billed me for way more. How is that ok. Vodacom after investigating now send a message saying the billed amount was correct. This after I even sent screen shots of the amount shown in the app. This is dishonesty at its finest. I will never do business with Vodacom again.
's update03 May 2023, 11:41
Reviewer Update
What utter ******* and a waste of my time. I tried to cancel immediately and was told I could not. The app said one price then when accepted it billed me for way more. How is that ok. Vodacom after investigating now send a message saying the billed amount was correct. This after I even sent screen shots of the amount shown in the app. This is dishonesty at its finest. I will never do business with Vodacom again.
's updateReviewer Update
09 May 2023, 16:09Thankyou for the reply, but once again not true as I have just received my statement and have been billed for the bundle. I will be leaving Vodacom as soon as possible
's update09 May 2023, 16:09
Reviewer Update
Thankyou for the reply, but once again not true as I have just received my statement and have been billed for the bundle. I will be leaving Vodacom as soon as possible
's updateReviewer Update
11 May 2023, 19:51Vodacom, you need to explain how my app shows one amount for my bill and the invoice and statement more than that after your offer?
's update11 May 2023, 19:51
Reviewer Update
Vodacom, you need to explain how my app shows one amount for my bill and the invoice and statement more than that after your offer?