1 reviews | Active since Apr 2011
<p>My daughter received a call Mondo(Vodcom Partner) offerring her a free wifi modem with 5 gig data every minth for 2 years for free. The items were recieved on 28 Sept and when i saw invoice in the box I contacted Vodacom (Deanno) who to;d me that he will have to get the call recording and then make a decision, also that the recording will be sent to the Westwood mall Vodacom shop for me to listen it. I contacted Deanno on 5 October and eas told to go to the Westwood mall shop to listen to the recording. He never sent the recording instead on 6 October he tells me that he cannot do anything and I must contact Mondo. I contactacted Mondo and spoke to Roland who tells me that they cannot do anything cos its Vodacom problem. </p> <p> </p> <p>I need this contract cancelled immediately and my account to b e credited with the installment that was talen out, if not I will reverse the debit order.</p> <p> </p> <p>This is not customer servirce as and I am terribly disapointed with Vodacom.</p>
Dear Customer,
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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