Incorrect info re upgrade and porting of number

I have contacts with 2 cell providers, so I decided to upgrade my existing Vodacom contract and then cancel the other contract and port my number. So, when I called the Vodacomupgrade team, I told them that I needed to port my current number to Vodacom and they advised that it was fine, but that I needed to call another number. They completed the upgrade, but when I then called the number given, they said they can't port my number, but that I needed to go to a Vodacom shop. So, I did that and then they advised that you cannot port a number from an upgraded contract. I would need to cancel the contract and then get a new contract before they could port the number. They said that since I just upgraded an hour ago, I could just cancel the upgrade, get a new contract and then port my number. Yet when I called back to the upgrade team, Aphiwe said it would take between 24 & 72 hours to request the cancelation!!!

Each person I spoke to was helpful in their own division, but Vodacom needs to improve their training so that the correct information is given to their clients, esp. new clients.