incorrect info given

Vodacom has blocked my number for some reason. i went to the store in Parrow/Sanlam Center on Saturday the 27.06.2020 to find out what is happening. they followed their normal questions and i explained that my number is not a contract one. they advised due to the lack of documentation they unable to assist me even though i had soft copies on my phone for assistance and i explained i am a single father so for me to come in again wont be that easy.

the consultant then explained to me if i bring a hard copy of my ID they will be able to assist me and having a soft copy of my proof of address was fine. i returned the Sunday the 28.06.2020 with what was said to me by the consultant making arrangements for my little one by my neighbor till i returned, upon my arrival they then said to me "they cannot help me as i need a hard copy of proof of address'' i become irate due to the lack of communication that had been given i explained to the consultant as to what i was informed and all they told me was ''they cannot help me''.

the level of service was poor from them as if this was my line of work i would be ashamed and feedback would be given to the consultant and we would assist the customer to the best of out ability.