DP
Diketso P
1 reviews | Active since Dec 2021
08 Apr 2025, 09:28
Incorrect increase amount
They announced the 4.5% increase however my premium increased by 11%. From R550 it went up to R609.58. That's an increase of R59.58 where else premium should have increased by R24.75. They are still going to adjust the premium to accommodate the vat increase and i wonder if they will get it right this time.
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Vodacom's replyOfficial
08 Apr 2025, 10:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details .Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Apr 2025, 10:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details .Regards, Vodacom Consumer Website Team
Best regards,
DP
Diketso P's updateReviewer Update
10 Apr 2025, 09:31A consultant did call me on the 08th however they could not pick up my profile with my ID number. They promised to call back and did not. I just called the customer service this morning and complained again that the increase on my account is more than the 4.5% which was communicated to me. According to the consultant the increase is not standard and can range from 4.5% to 11%. I told her the communication i received from vodacom said 4.5% and did not mention anything about up to 11%. She said its there on the website. She checked the website herself and confirmed that even the website only says 4.5% increase and does not mention up to 11% however they will fix the wording on the website. What i learned from this call was that i received incorrect communication about the increase and now it's my fault for complaining. I want my account to be adjusted correctly as per the communication i received.
DP
Diketso P's update10 Apr 2025, 09:31
Reviewer Update
A consultant did call me on the 08th however they could not pick up my profile with my ID number. They promised to call back and did not. I just called the customer service this morning and complained again that the increase on my account is more than the 4.5% which was communicated to me. According to the consultant the increase is not standard and can range from 4.5% to 11%. I told her the communication i received from vodacom said 4.5% and did not mention anything about up to 11%. She said its there on the website. She checked the website herself and confirmed that even the website only says 4.5% increase and does not mention up to 11% however they will fix the wording on the website. What i learned from this call was that i received incorrect communication about the increase and now it's my fault for complaining. I want my account to be adjusted correctly as per the communication i received.