Incorrect Funds Allocation
I purchased 3gb data and now that I checked my balance it says I have R143.97 of Yebo4Less Prepaid Package that I never purchased. please move them to my data not calls. I always purchase Data not Calls. I do not know what the package is and I did not purchase it. please move it to data immediately.
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Vodacom's replyOfficial
02 Dec 2021, 11:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2021, 11:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Dec 2021, 19:13Dear Maryam Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been assisted by the chat service team and was advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2021, 19:13
Official
Dear Maryam Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been assisted by the chat service team and was advised accordingly. Regards Consumer Website Team
Best regards,