PK
Phiwe K
1 reviews | Active since Dec 2017
09 Jun 2023, 14:16
Incorrect Fibre Package
Good day
I signed up for a fibre month on month deal deal for 100MB line and i was given a 20MB line on the 18th of May. I called *** to log a query and the query was closed on the 06/06/2023 with just an email and my line has not been updated. They sent me a copy of the contract with the deal i app**** for and they have not bothered to correct their mistake. i have called several times and vodacom is still failing to correct their mistake. All i want is the contract i app**** for 100MB at R499 not the excuses they are giving me. Ref No SR***. Can Vodacom stick to their part of the contract because i am not happy with the speed they gave me.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Jun 2023, 11:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Jun 2023, 11:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
PK
Phiwe K's updateReviewer Update
25 Jul 2023, 08:16Good Morning Vodacom
My issue is still not resolved. Vodacom is choosing to keep silent in order for my query to disappear into thin air. The lack of service from everyone involve in my query is amazing, they deserve an award for No Service.
Kind Regards
My issue is still not resolved. Vodacom is choosing to keep silent in order for my query to disappear into thin air. The lack of service from everyone involve in my query is amazing, they deserve an award for No Service.
Kind Regards
PK
Phiwe K's update25 Jul 2023, 08:16
Reviewer Update
Good Morning Vodacom
My issue is still not resolved. Vodacom is choosing to keep silent in order for my query to disappear into thin air. The lack of service from everyone involve in my query is amazing, they deserve an award for No Service.
Kind Regards
My issue is still not resolved. Vodacom is choosing to keep silent in order for my query to disappear into thin air. The lack of service from everyone involve in my query is amazing, they deserve an award for No Service.
Kind Regards