Incorrect feedback

So Craig C tried to phone me while i was in a meeting but left no returning number. He then sent a mail and thought the problem would disappear. Only thing is that his feedback is based on the INCORRECT account and not the wifi account i queried. Such a waste of time as the mail address he used can also not take return mails as i havent received an answer back. We are now going into month 3 since my original query. Vodacom should investigate better before rushing into answers and thinking customers are happy and satisfied. I am still waiting for the correct feedback