Incorrect / Erroneous information and no call back / feedback when logged

<p>Good Day</p> <p> </p> <p>Okay so after 2 weeks of back and forth with Upgrades department my upgrade was eventually done. However, to what was agreed upon on the telephone and what has been issued is different. </p> <p> </p> <p>there was supposed to be R200 airtime in the contract upgrade i chose together with data and sms's, When i received the phone i see there is no Airtime loaded so i called the upgrades department that day and the guy at the department of whom attended to query says oh no it will be loaded from the next month (even though the sms's and data were loaded immediately).</p> <p>i call again for an issue with the identity on calls coming in and chatted with an agent of whom then confirmed that the R200 airtime is not part of my contract. Now, my question to her was that the contract was 1stly taken out with a manager (and it must have been simple human error - but what about the consultant that helped thereafter when i phoned through the query regarding same on receipt of the phone - the consultant that confirmed that the airtime will be loaded from the following month - how / why did he impart incorrect information)??</p> <p>The call was recorded when i took / accepted the contract price together with what vodacom would offer with the contract- the contract was accepted for the fact that the artime, the data and the sms were part and parcel of what vodacom were offering me. The agent that assisted on the 2nd call /query said she would log a call and this will take anywhere from 7 to 12 days.. i hope the call (when accepting the contract) can be reviewed when i took contract and that my airtime is loaded to my phone soonest or i will have to view alternatives.</p> <p>Please help. I also cannot view any of Vodacom statements of accounts as they are not sent in acrobat - please can you fix and revert? </p> <p> </p> <p>Please can you assist? </p> <p> </p> <p>thanking you,</p>