JB
Jannie B
1 reviews | Active since Apr 2020
01 Jun 2020, 20:13
Incorrect email/blacklisting
Vodacom insisted they emailed me, however they had the wrong email address and insisted that I gave them an email address I never had. How about that for incompetence. Now they handed me to their lawyers to collect debt that is has been paid a long time ago (have dates for my communication). Now they want to have me blacklisted due to their own incompetence.
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Replies (2)
Vodacom's replyOfficial
02 Jun 2020, 07:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Jun 2020, 07:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Jun 2020, 20:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have advised you accordingly with regards to your account. Regards Consumer Website Team
Best regards,
Vodacom's reply09 Jun 2020, 20:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have advised you accordingly with regards to your account. Regards Consumer Website Team
Best regards,