SS
Sharon S

1 reviews | Active since Mar 2009

12 Dec 2016, 13:28

Incorrect/dishonest deduction and bad service

<p>When I "purchased" data from my talking points I selected the 100 points for 100MB option. Once the transaction went through the system indicated 150 points were taken, this is very dishonest! I have tried to find a contact number for Vodcacom but cannot find one on their website. I have sent 2 e-mails requesting a contact number (6 & 8 December) and have received read recipts for both, but no response to date! This is really very poor service! </p>

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2016, 14:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team