Hellopeter
Share Your Experience
TT
Takalani T

1 reviews | Active since May 2015

31 Dec 2017, 07:27

Incorrect Device delivered and issue still not rectified

Hello Vodacom, Its me..

About 2 weeks Friday 15 Dec i ordered a Cellphone as part of Online Upgrade. On tuesday 19 December only Red Headphones where delivered. I returned them back with the Driver coz thats not what i ordered

Im not able to place an upgrade again because i have a Pending upgrade associated with the MSISDN.

Do me a favour please Since my contract is expiring on 12 January 2018. and since you have already taken R508.00 from my account, Cancel the contract and Get outta here know what im saying???

You haven't rectify the issue in over 2 weeks. Im told its an online store issue, its a call centre issue. now im fed up. Cancel my contract send me the 1 month buy out and go fcuck yourself #nonke.

0
Replies (2)
Vodacom
Vodacom's reply31 Dec 2017, 09:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

TT
Takalani T's update31 Dec 2017, 11:31
Reviewer Update
Lets get something clear. while still waiting for the consultant to contact me I tried to upgrade and im told "There is a pending upgrade associated with your line" This means i still cannot upgrade Now i asked for contract buy out. Im told we cannot generate invoices since its last day of the month.. Like really what can Vodacom do here??? You cant help me upgrade, cant help me buy out my contract BUT YOU CAN ACCESS MY ACCOUNT VERY WELL... Now i need a contract BUY OUT VALUE. And your call centre agents Put me on mute for a long time till i hang up because they cannot assist. And you wonder why i want to cancel and move to a different network.