Incorrect Details Loaded
In October 2020 I took out a Vodacom 12-month Home Internet broadband package, but when I tried to cancel the contract now to move across to Vodacom Fibre I surprisingly hear that it was loaded as a 24-month contract instead. I have been trying to look at the contract details on both their website and app for the last few weeks, with neither showing any such details. Sad to say, I am not prepared to sit up with such poor service, and will move across to a different fibre provider, as I am today on day 14 of my fibre contract, and the customer cooldown period luckily enough comes to and end today - just as well.
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Replies (2)'s updateReviewer Update
21 Dec 2021, 16:44Just to show how poor the Vodacom service is, the contract cancellation resource argued that Home Internet cannot be for less than 24 Months, when I had just confirmed from their own website that it can be for 12 months, just as I had requested last year: https://www.vodacom.co.za/vodacom/home-internet
At least the fibre router is on its way back soon, as it seems the fibre business is not much better, looking at the Vodacom reviews just for today.
At least the fibre router is on its way back soon, as it seems the fibre business is not much better, looking at the Vodacom reviews just for today.
's update21 Dec 2021, 16:44
Reviewer Update
Just to show how poor the Vodacom service is, the contract cancellation resource argued that Home Internet cannot be for less than 24 Months, when I had just confirmed from their own website that it can be for 12 months, just as I had requested last year: https://www.vodacom.co.za/vodacom/home-internet
At least the fibre router is on its way back soon, as it seems the fibre business is not much better, looking at the Vodacom reviews just for today.
At least the fibre router is on its way back soon, as it seems the fibre business is not much better, looking at the Vodacom reviews just for today.
Vodacom's replyOfficial
21 Dec 2021, 21:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Dec 2021, 21:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,