SN
Sithembile N
1 reviews | Active since Aug 2022
05 Sept 2022, 10:15
Incorrect Delivery Item
Does a customer not have the right to return a package that they are not satisfied with due to incorrect product? I have been waiting for months for this laptop that I ordered over the phone to be collected because they sent me the wrong specs. This is my second review on HelloPeter and I am still not assisted by Vodacom. I did a review on Clietele and I received assistance within 2 hours but Vodacom seems to have no interest in their customers or do I have the wrong surname/ color, am I not a priority as a customer? How difficult can this query be to drag on for almost 3 months or are you forcing me to keep this product? I have called, I have emailed & still nothing?
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Vodacom's replyOfficial
05 Sept 2022, 11:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Sept 2022, 11:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sithembile N's updateReviewer Update
08 Sept 2022, 15:53Thank you, the collection was done on Tuesday and I trust that moving forward these reviews will not be necessary. Thank you again for your response.
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Sithembile N's update08 Sept 2022, 15:53
Reviewer Update
Thank you, the collection was done on Tuesday and I trust that moving forward these reviews will not be necessary. Thank you again for your response.