Incorrect delivery adress - What now????

My upgrade was delivered to an incorrect address, after I have confirmed with them the correct address on the phone (why are the phone calls recorded if they don't listen in any case?). It's not even as though it was a typo. The address they tried to deliver to was in Johannesburg and I live in Ermelo Mpumalanga.

I have phoned Vodacom to rectify the address. The lady I spoke to on the phone informed me that my problem was submitted to the team leaders, which apparently is for ***** purposes and that they will phone me back to change the address. I am still waiting for that phone call.