1 reviews | Active since Apr 2016
Incorrect Deduction on Debit Order
<p>My contract is fixed and is debited each month for R1450.</p> <p> </p> <p>Last night my account was debited for R7228 which is incorrect, now some of my other debit order have bounced due to you deducting the wrong amount. This is not the first billing issue i have had with vodacom and the problem now is that i am charged extra for my other debit orders that bounced.</p> <p>I have logged a service request.</p> <p> </p> <p>I have been a vodacom customer for more than a decade and never have i had such terrible service.</p> <p>Please get back to me TODAY regarding this issue.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Hi Vodacom
Its been 2 days already and i still have not had a reply from a person, just the automated message on hello peter.
So your debit order bounced because i did not have the R7228 that you deducted, but now i am charged for another R115 because it bounced ? You will better refund me for this aswell.
Hi Vodacom
Its been 2 days already and i still have not had a reply from a person, just the automated message on hello peter.
So your debit order bounced because i did not have the R7228 that you deducted, but now i am charged for another R115 because it bounced ? You will better refund me for this aswell.
Hi Vodacom
This is now getting out of hand, you send a robot to phone me to inform me that my account will be cut off unless i pay the amount of R7228 - with no options to speak to a human consultant.
Please phone me as i am not going to pay you R7228 as my amount i need to pay is R1450 and also you need to refund me for all my penalties i received due to debit orders that bounced because you took too much money out of the debit order account.
Hi Vodacom
This is now getting out of hand, you send a robot to phone me to inform me that my account will be cut off unless i pay the amount of R7228 - with no options to speak to a human consultant.
Please phone me as i am not going to pay you R7228 as my amount i need to pay is R1450 and also you need to refund me for all my penalties i received due to debit orders that bounced because you took too much money out of the debit order account.
As per our e-mail communication this query is now resolved. Please accept our apologies for any inconvenience caused.
Regards,
RM
Best regards,
As per our e-mail communication this query is now resolved. Please accept our apologies for any inconvenience caused.
Regards,
RM
Best regards,
Thank you for the reply but unfortunately the issue is not yet resolved.
Vodacom still need to pay back the penalties that was incurred due to the debit order that has bounced, i have lodged a service request for this but have yet to hear from someone regarding this.
Please see it to that this matter is resolved as a matter of urgency.
Regards
Thank you for the reply but unfortunately the issue is not yet resolved.
Vodacom still need to pay back the penalties that was incurred due to the debit order that has bounced, i have lodged a service request for this but have yet to hear from someone regarding this.
Please see it to that this matter is resolved as a matter of urgency.
Regards