CM
Chantal M
1 reviews | Active since Sept 2016
16 Sept 2016, 07:31
Incorrect deduction
<p>ON 13 September 2016 was my account was debited 3x with and amount of R262.83. 2 of the debits made sense as Vodacom accidentally credited my account but there is still an additional debit of R262.83 that I want refunded !! I was promised the R262.83 would be refunded. I'm STILL waiting !!!!!</p> <p> </p>
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
16 Sept 2016, 07:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Sept 2016, 07:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Sept 2016, 09:46We apologise for the inconvenience caused.
We have escalated your complaint to the Collections Support Team for further assistance. We will advise once feedback has been received.
Regards
Roderique Lategan
Best regards,
Vodacom's reply16 Sept 2016, 09:46
Official
We apologise for the inconvenience caused.
We have escalated your complaint to the Collections Support Team for further assistance. We will advise once feedback has been received.
Regards
Roderique Lategan
Best regards,
CM
Chantal M's updateReviewer Update
20 Sept 2016, 08:32Good day I am STILL waiting for a reply and my money.
CM
Chantal M's update20 Sept 2016, 08:32
Reviewer Update
Good day I am STILL waiting for a reply and my money.
CM
Chantal M's updateReviewer Update
22 Sept 2016, 10:09I spoke to someone now on ********** and he stated that the deduction for R262.83 is for the data bundle I purchased beginning of September. He said connection fees were included. I'm VERY unhappy about this as I was told when I agreed to the new data bundle that there would be NO connection fees. Please listen to the call and you will hear.
According to my latest statment dated 3/9/2016 you are going to deduct a further R119.70.
Please provid me with a FULL breakdown of the R262.83 AS WELL AS the R119.70 in my latest statement.
I have always supported Vodacom but I'm beyond mad about this bad service
CM
Chantal M's update22 Sept 2016, 10:09
Reviewer Update
I spoke to someone now on ********** and he stated that the deduction for R262.83 is for the data bundle I purchased beginning of September. He said connection fees were included. I'm VERY unhappy about this as I was told when I agreed to the new data bundle that there would be NO connection fees. Please listen to the call and you will hear.
According to my latest statment dated 3/9/2016 you are going to deduct a further R119.70.
Please provid me with a FULL breakdown of the R262.83 AS WELL AS the R119.70 in my latest statement.
I have always supported Vodacom but I'm beyond mad about this bad service
CM
Chantal M's updateReviewer Update
26 Sept 2016, 10:51And STILL I wait for a reply !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
CM
Chantal M's update26 Sept 2016, 10:51
Reviewer Update
And STILL I wait for a reply !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
CM
Chantal M's updateReviewer Update
27 Sept 2016, 09:57This query is now sorted with NO thanks to the people on this page !! I eventually made a comment on Vodacom's Facebook page and an awesome lady by the name of Watheeqah Wallace assisted me. She was an absolute please to deal with
CM
Chantal M's update27 Sept 2016, 09:57
Reviewer Update
This query is now sorted with NO thanks to the people on this page !! I eventually made a comment on Vodacom's Facebook page and an awesome lady by the name of Watheeqah Wallace assisted me. She was an absolute please to deal with