MM
Mandy M

1 reviews | Active since Dec 2019

02 Dec 2019, 07:21

Incorrect debits and charges

I was called by marketing representative of Vodacom to sell me a package with a tablet. When I opened it (after it was delivered after I left for holiday and specifically said I wouldn't be interested if it was delivered after), I decided I didn't want it (which I had a right to do) and asked Vodacom to collect it. After many calls and arguments with Vodacom threatening to list me on a credit bureau if I didn't pay, they eventually agreed to collect the item. After numerous phone calls and over a year later, Vodacom is continuing to debit my account even though they collected the device and I don't have a contract with them. Despite all attempts to sort this out, nobody at Vodacom has resolved this for me, stop debiting my account and refund the debits up to now.

0
Replies (3)
Vodacom
Vodacom's reply02 Dec 2019, 08:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

MM
Mandy M's update11 Dec 2019, 07:21
Reviewer Update
Vodacom's reply on the 2nd December was that a consultant will be in contact with me. I am still waiting.
Vodacom
Vodacom's reply12 Dec 2019, 08:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team

Best regards,