Incorrect debit order date

<p>i joined vodacom on th 26/08/2016. i set my debit order date for the 27th of the month as my pay date is the 26th. on the 7th of the month, vodacom proceeded to debit money out of my account. i called in to the call centre to change the date. the agent at that did not advise me of the late payment charge, that was on the 12th of september.</p> <p> </p> <p>i called to the call centre on the 16th top enquire something else with the account, that particual agent then advised me of the charge which he stated on the recorded line i am not liable for. i asked to speak to a manager, who was quiet rude and spoke over me.</p> <p> </p> <p>without fail, they took the late payment charge out of my account today. if i am not liable for a charge why on earth take it and why would my debit order date be the 7th and my pay date is the 26th???</p> <p> </p> <p>this is a pathetic way to treat a new customer.</p>