NW
Nicholas W
1 reviews | Active since Jun 2012
11 Dec 2019, 15:02
Incorrect debit order and no resolution from ***** line
Vodacom has been debiting my account with the incorrect amounts for the past 5 months. Despite reporting this issue on their ***** line, which promises a 14 day resolution. Nothing has been done about it. I then stopped the debit order. I then called their customer care number to resolve this, but have been passed from pillar to post and cut off repeatedly. Your service is pathetic and you have no idea about customer care
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Vodacom's replyOfficial
12 Dec 2019, 07:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Dec 2019, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NW
Nicholas W's updateReviewer Update
14 Dec 2019, 10:31Dear Vodacom
Since my post on the 11 December, no one from Vodacom has bothered to call me to resolve what is clearly an issue from within your business. You were taking more money from my bank account than you were entitled to without reason or explanation! What you have done is send me 4x sms stating that the debit order has been removed, 2x sms thanking me for a quotation.
I have not skipped a payment in more than 20 years of being a Vodacom client. Fix my account statement so that I can settle it. I cannot pay amounts that have been **********ly added to my account
Since my post on the 11 December, no one from Vodacom has bothered to call me to resolve what is clearly an issue from within your business. You were taking more money from my bank account than you were entitled to without reason or explanation! What you have done is send me 4x sms stating that the debit order has been removed, 2x sms thanking me for a quotation.
I have not skipped a payment in more than 20 years of being a Vodacom client. Fix my account statement so that I can settle it. I cannot pay amounts that have been **********ly added to my account
NW
Nicholas W's update14 Dec 2019, 10:31
Reviewer Update
Dear Vodacom
Since my post on the 11 December, no one from Vodacom has bothered to call me to resolve what is clearly an issue from within your business. You were taking more money from my bank account than you were entitled to without reason or explanation! What you have done is send me 4x sms stating that the debit order has been removed, 2x sms thanking me for a quotation.
I have not skipped a payment in more than 20 years of being a Vodacom client. Fix my account statement so that I can settle it. I cannot pay amounts that have been **********ly added to my account
Since my post on the 11 December, no one from Vodacom has bothered to call me to resolve what is clearly an issue from within your business. You were taking more money from my bank account than you were entitled to without reason or explanation! What you have done is send me 4x sms stating that the debit order has been removed, 2x sms thanking me for a quotation.
I have not skipped a payment in more than 20 years of being a Vodacom client. Fix my account statement so that I can settle it. I cannot pay amounts that have been **********ly added to my account