1 reviews | Active since Oct 2017
Incorrect Debit Order Amount taken from Account
I was told that I wouldn't have to pay any penalties and now I am sitting in a position where I might be charged with bank charges for debit orders bouncing as I did not budget for the R1440 taken from my account from Vodacom this morning because of the incompetence of Mondo. I was promised that I wouldn't be charged a penalty.
I was promised that I would not have to pay the penalties because it was proven that the call centre agent at Mondo gave me false information to sell me the new contract. I need the money back ASAP!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Thank you for your patience; the correction should reflect on your Vodacom statement tomorrow as per the SMS sent to you.
We once again apologise for any inconvenience caused.
Regards
Moddy
Good day
Thank you for your patience; the correction should reflect on your Vodacom statement tomorrow as per the SMS sent to you.
We once again apologise for any inconvenience caused.
Regards
Moddy