Incorrect debit of R14 000 and now I need to run around to sort

<p>On the 31 March you incorrectly debited R14 000 from my account related to a contract which I had cancelled end of 2016. I then instructed my bank to reverse the debit order but because of the large amount I had numerous other debit orders that were rejected. Fortunately, my bank honored these debit orders but charged me R90 per failed transaction. Ever since I have been battling to be compensated for the inconvenience you have caused.<br />Whenever I call through to your call center I am pushed from the solutions department to subscriber collections and each time a new dispute is logged and I am told it will take 7-14 days for resolution. <br />Here is the timeline<br />3 April - initial dispute is logged [#1]<br />4 April - I request a follow up - nothing<br />5 April – I am told that a general error occurred. I new request is logged [#2]<br />13 April – I am told the dispute is “In progress”<br />3 May – A 3rd request is created as the previous request is “resolved”- Not true- incorrect refund amount – nobody informs me etc.<br />Again - I have to log a new dispute [#3]<br />8 May – Back to solutions department, request is closed again – nobody informs me. Now I am asked to email documentation to ********** which I do<br />12 May – Request is closed again, and I am refunded with an incorrect amount <br />And so, my battle continues with Vodacom. Never when talking to anybody in the call center does anybody apologize or see the problem with the situation, everybody is happy for me to just keep phoning in and wasting my time.<br />So much for customer service.</p>