Incorrect debit date
<p> </p> <p>I just started a new account with Vodacom and I had stipulated on my Contract to debit my account on the 5th of every month. I was not told my account will be debited 4 8 hours after the point of sale. I had requested to have account debited only on the 5th of each month. Now I get a call saying that my account is in arrears. No money was taken on the 5th.</p>
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
06 Sept 2016, 15:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Sept 2016, 15:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,