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Phindile M
1 reviews | Active since Jun 2015
07 Nov 2024, 11:23
Incorrect debit
My contract for the OPPO phone expired in September, following the completion of the 34-month payment term. Vodacom's customer service confirmed the contract's end date and stated that September would be the final debit. However, I have been incorrectly charged R300 in October and November. I request immediate attention to resolve this discrepancy and prevent future unauthorized debits. Kindly return the money you incorretly debited from my account.
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Replies (1)Vodacom's replyOfficial
07 Nov 2024, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Nov 2024, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
