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Phindile M

1 reviews | Active since Jun 2015

07 Nov 2024, 11:23

Incorrect debit

My contract for the OPPO phone expired in September, following the completion of the 34-month payment term. Vodacom's customer service confirmed the contract's end date and stated that September would be the final debit. However, I have been incorrectly charged R300 in October and November. I request immediate attention to resolve this discrepancy and prevent future unauthorized debits. Kindly return the money you incorretly debited from my account.

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Replies (1)
Vodacom
Vodacom's reply07 Nov 2024, 14:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team