Incorrect debit and bad service

<p>This morning I woke up to an sms stating that Vodacom debited R1027 from my account - way more than the amount agreed on. I know for a fact that I haven't gone over my airtime/data balances - I even have carry-over from the previous month. I phoned in and spoke to a consultant who told me that "it doesn't add up" after leaving me on hold for about 8 minutes. After realizing that I'm not getting anywhere with the consultant, I told him that I'd leave it to him to find out exactly what happened and how the matter will be sorted out. We agreed that he'd phone me back in an hour with feedback. It's been 2 hours - no response. This is my 2nd bad experience with Vodacom.</p>