DN
Dheshni N
1 reviews | Active since Feb 2015
03 Feb 2015, 09:53
INCORRECT DEBIT AMOUNT
I HAVE LOGGED A COMPLAINT WITH VODACOM CUSTOMER CARE MORE THEN ONCE AND I HAVE BEEN TOLD WEEKS AGO THAT THE BILLING AMOUNT HAS BEEN RECTIFIED AND THAT I WILL BE REFUNDED FOR THE EXTRA CHARGERS. TODAY I MY ACCOUNT GETS DEBITTED FOR THE INCORRECT AMOUNT AND STILL NO REFUND. I WANT MY MONEY OR I WILL CANCEL MY CONTRACT WITH YOU PEOPLE AND GO TO ANOTHER NETWORK.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
03 Feb 2015, 13:27Hello dheshninaidoo,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply03 Feb 2015, 13:27
Official
Hello dheshninaidoo,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team