TZ
Thab' Zondi
1 reviews | Active since Sept 2013
18 Jun 2025, 13:35
incorrect debit
I requested to cancel my contract at the beginning of the year, vodacom didnt do as requested and continued to debit my account, last month they debited 800+ from my account and now they are now giving me a run around when they have to refund me, I havent included the bank charges I incurred for insufficient funds and overdraft
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Replies (2)
Vodacom's replyOfficial
18 Jun 2025, 14:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jun 2025, 14:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
TZ
Thab' Zondi's updateReviewer Update
20 Jun 2025, 07:19The serim getting from this company is atrocious. Firstly I was debited R838.76 cents but I'm told I'll be paid R750. Never mind the charges I incurred previous months when they attempted debiting and there was no money in my acc. That's R105 but I'm not even complaining. I just want my money that's due to me to be paid. Everyday I'm getting calls from agents who don't seem to know what they are doing and they keep saying they will call me back and they never do. I can't be asking for a refund that's supposed to be paid over 3 days 3 weeks later. I'm really annoyed and this point and I'm going to take this to twitter
TZ
Thab' Zondi's update20 Jun 2025, 07:19
Reviewer Update
The serim getting from this company is atrocious. Firstly I was debited R838.76 cents but I'm told I'll be paid R750. Never mind the charges I incurred previous months when they attempted debiting and there was no money in my acc. That's R105 but I'm not even complaining. I just want my money that's due to me to be paid. Everyday I'm getting calls from agents who don't seem to know what they are doing and they keep saying they will call me back and they never do. I can't be asking for a refund that's supposed to be paid over 3 days 3 weeks later. I'm really annoyed and this point and I'm going to take this to twitter