Incorrect Debit

My account was in arrears and my services were cut. I called Vodacom and they advised that they had not been debiting my account. I made arrangements to immediately do an EFT and advised them to ensure that the debits go off each month.

After ending the call i immediately paid the outstanding amount and called them again to confirm receipt. they had confirmed and an hour later my services were reinstated.

The same afternoon, my bank account was debited with the amount i had paid. Since then i had called vodacom several times and sent through the proof of payment to the address that was given to me as well as to a consultant who provided me with her personal gmail address and assured that the matter will be escalated. Everytime i had called in since, the call was always cut. Vodacom holds its customers at ransom when an account goes unpaid but what leverage do we have as end users when they owe us? We can never get answers when calling a contact centre and there is no sense of urgency