incorrect debit

<p>I have been contacted by Vodacom in December (rewards company) to offer me a higher package at NO additional cost, i accepted BUT then Vodacom starting debiting my account with a higher amount. Its been over 4 months now and they are still debiting my account in error. I got a call from a lady last month to say they have listened to the recording and the consultant was in the wrong as she gave me incorrect information. They would correct my account. Well it's another month later and I am still paying my ass off on the incorrect debits. Vodacom just doesn't know how to resolve this. They have no conversation trail of all the conversations and agreements!!! I am going to blow up and make one BIG scene about this and when my contract is over, Vodacom will NOT see me again. disgusting after all these years!!!!</p>