LS
Lauren S
1 reviews | Active since Jul 2011
30 Oct 2017, 20:25
Incorrect debit
I upgraded online on 13 May 2017. I received a confirmation email stating that my monthly debit would be R329 p/m including vat. My account has repeatedly been debited with R364. I have made contact with Vodacom numerous times. At one point, a discount was added to my account, which has now been taken off for some reason.
I have been extremely patient but would now appreciate a permanent resolution. This is a breach of contract as you are taking more money off my account than I contractually agreed to.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 Oct 2017, 06:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Oct 2017, 06:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Nov 2017, 13:15Good Day Lauren,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved as per REF:***.
Regards
RO
Best regards,
Vodacom's reply21 Nov 2017, 13:15
Official
Good Day Lauren,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved as per REF:***.
Regards
RO
Best regards,
LS
Lauren S's updateReviewer Update
10 Jan 2018, 20:25My account was, once again, incorrectly debited on 3 January. An amount of R373 came off, as opposed to the contractually agreed amount of R329. Now the incorrect amount has gone up! It used to be R364.
I am actually not sure what else to do at this point. This dispute has been ongoing since my contract started, and numerous ‘discounts’ have been app****, yet I keep being overcharged. Surely this is *******?
In your previous mail it states that the discount has been loaded for the duration of my contract. Clearly this is incorrect.
If you are not able to assist me, kindly forward this to someone who can. I am tired of following up on this every. single. month.
LS
Lauren S's update10 Jan 2018, 20:25
Reviewer Update
My account was, once again, incorrectly debited on 3 January. An amount of R373 came off, as opposed to the contractually agreed amount of R329. Now the incorrect amount has gone up! It used to be R364.
I am actually not sure what else to do at this point. This dispute has been ongoing since my contract started, and numerous ‘discounts’ have been app****, yet I keep being overcharged. Surely this is *******?
In your previous mail it states that the discount has been loaded for the duration of my contract. Clearly this is incorrect.
If you are not able to assist me, kindly forward this to someone who can. I am tired of following up on this every. single. month.