Incorrect data package/hung up on when requesting to speak to a Manager

<p>On 17/06/2016 I purchased R200 airtime online. I then bought 1GB data for R149. Yesterday, when trying to browse the internet, I received a message that I am out of data. I checked my balance and the statement reflected that i was indeed out of data and also had a R0 balance for airtime. I then called and spoke to a girl who didn't seem to really want to help and ended up hanging up on me. I called back requesting to speak to a manager and got a gentlemen who explained to me that she had not clasified the call and therefore he could not forward her details to management, but he logged a request to the technicians because he believed that it was a technical error that did not allow the data selection I had made to be processed. I'm awaiting resolution, but in the meantime my complaint is about certain service reps avoiding customers issues and causing frustration by hanging up on them when escalating as it was in my case last night. I'd also like an update on the technicians investigation and would like my airtime and data restored.</p> <p> </p>