Incorrect data charges on my current bill

<p>I would like for the data charges on my current bill to be explained to me when I have a data bundle which was being used and is now finished. I went in to Vodacom Gateway and the unhelpful staff were inefficient. I waited 45 minutes for someone to assist me. I posted on Facebook and hello Peter on Sunday the 8th of January and received a response that someone would assist. Up until now, I am still waiting to be assisted. Emails back and forth have proven unfruitful. Arlene contacted me today and said she would call at 5pm..I'm still waiting for that call. Why does VODACOM think they can waste my time. It's not your hard earned money so the staff have a don't care attitude. The account holder, my mother is now not available for any security checks. You people either stick to your times or just damn assist me! I WILL GO TO THE MEDIA IF THIS MATTER IS NOT RESOLVED BY TOMORROW, 13TH JANUARY 2017.</p>