MB
Marcelle B
1 reviews | Active since Sept 2017
12 Sept 2017, 15:55
Incorrect Data charge
Received account for data used R3500 and over R4000 the next month. R4000 was credited but not R3500. I am connected wi-fi Mon - Sat (at work) and have a limit on my account as I know what my budget allows. Now even if I dispute the amount I can only pay it over 3 months - over and above my normal monthly account. Who has that kind of budget?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Sept 2017, 06:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Sept 2017, 06:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Sept 2017, 09:36Good day,
Feedback has been provided.
Regards,
RM
Best regards,
Vodacom's reply13 Sept 2017, 09:36
Official
Good day,
Feedback has been provided.
Regards,
RM
Best regards,