MA
Mervin A
1 reviews | Active since Feb 2011
14 Dec 2016, 09:12
Incorrect Data Charge
<p>Received my monthly statement from Vodacom and saw the charge for the DATA was incorrect as im only allocated 200MB per month and my cost are only 741 per month, im being billed an additional R300 for Data usage-was put on hold by the call centre again for almost 15 minitues to be transfered back into the ques and this was today at 8:50 till 9H15.</p>
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Dec 2016, 11:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Dec 2016, 11:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
MA
Mervin A's updateReviewer Update
14 Dec 2016, 14:37Im sorted already just sort out the lady that transfered me back into the que insead of assisting me
MA
Mervin A's update14 Dec 2016, 14:37
Reviewer Update
Im sorted already just sort out the lady that transfered me back into the que insead of assisting me
Vodacom's replyOfficial
15 Dec 2016, 11:48Dear Customer
We apologise for the inconvenience caused in this regard.
We will address the service from the call centre. This will be administered by the respective manager and in accordance with our internal processes.
Regards
RoderiqueLategan
Best regards,
Vodacom's reply15 Dec 2016, 11:48
Official
Dear Customer
We apologise for the inconvenience caused in this regard.
We will address the service from the call centre. This will be administered by the respective manager and in accordance with our internal processes.
Regards
RoderiqueLategan
Best regards,