Incorrect Data Capture
I took out a 24 months cellphone contract with vodacom in Oct 2018. I tried to cancel this contract electronically and was told that is only due to expire in 2021. I then went to the store at which i signed this contract to view the physical document i signed it clearly stated 24 months.
This consultant logged a service request with regards to this and said they would forward any comms to my personal number, I have not received such communication nor do i have a reference to query with when i eventually do get through to the call center. Calls get disconnected after being on hold for 10mins. I have also tried to call multiple times to no avail. Support on twitter tells me the only way this can be resolved is if i go the store(WHICH I HAVE ALREADY DONE)
I truly hope this lack of customer care does not result in me paying for a cellphone contract that i no longer am bound by due to a clerical and data capture error on this network's end.
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Replies (4)
Vodacom's replyOfficial
02 Nov 2020, 16:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2020, 16:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Nov 2020, 16:59Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the feedback provided is that the term dates are correct. Should you require a copy of contract you would need to speak to the store. Regards Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2020, 16:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the feedback provided is that the term dates are correct. Should you require a copy of contract you would need to speak to the store. Regards Consumer Website Team
Best regards,
's updateReviewer Update
04 Nov 2020, 09:21Hi, I'm looking at the contract I signed and it clearly states 24 months. This contract was taken out in November 2018. Making 5Nov 2020 the 24th month.
It can't be expiring in 2021 when it's a 24 month contract. Your term dates says it expires in November 2021 making this a 36 month contract.
That's incorrect. I will go to the store.
It can't be expiring in 2021 when it's a 24 month contract. Your term dates says it expires in November 2021 making this a 36 month contract.
That's incorrect. I will go to the store.
's update04 Nov 2020, 09:21
Reviewer Update
Hi, I'm looking at the contract I signed and it clearly states 24 months. This contract was taken out in November 2018. Making 5Nov 2020 the 24th month.
It can't be expiring in 2021 when it's a 24 month contract. Your term dates says it expires in November 2021 making this a 36 month contract.
That's incorrect. I will go to the store.
It can't be expiring in 2021 when it's a 24 month contract. Your term dates says it expires in November 2021 making this a 36 month contract.
That's incorrect. I will go to the store.
's updateReviewer Update
11 Nov 2020, 09:15Please give me a an update on request
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's update11 Nov 2020, 09:15
Reviewer Update
Please give me a an update on request
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