MT
Michael T
1 reviews | Active since Oct 2011
04 Dec 2019, 08:41
INCORRECT DATA BUNDLE LOADED
Over the weekend I used your mobile app to purchase a black friday recurring data bundle of 20gb pm for R525. You incorrectly allocated 100Gb at a much higher monthly cost. I have since placed 3 calls to the call centre, received many text messages with the same reference number, eventually receiving a message to say "the ticket has been closed". Yet, when I check the app - I still have the 100 GB package incorrectly loaded with the monthly bill massively inflated?? **PLEASE CAN SOMEONE REMOVE THE 100GB BUNDLE AND ALLOCATE THE BLACK FRIDAY DEAL OF 20GB @ R525 -- I HAVE BEEN REQUESTING SINCE SUNDAY 1 DECEMBER, IMMEDIATELY AFTER THE PURCHASE WAS MADE VIA THE APP & INCORRECTLY ALLOCATED ON YOUR SIDE**
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Vodacom's replyOfficial
04 Dec 2019, 08:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Dec 2019, 08:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,