RB
Ross B
1 reviews | Active since Oct 2013
21 Nov 2017, 11:32
Incorrect data bundle
Vodacom you are meant to have given me 2 GB data per month since about January when I renewed my contract. You have only given me 1 GB. 1) Correct this and give me 2 GB per month 2) Give me all the data you have not given me since January in a bundle that does not expire 3) Refund me anything you charged me when my data ran out and was still below the 2 GB threshold for the month I have been promised this would be followed up numerous times and promised call backs numerous times and you do NOTHING. Ref number: 1- ********** ********** Sebastian October 16 Lee October 17 Busisiwe November 6 Musi November 6
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Nov 2017, 11:54
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Nov 2017, 11:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
RB
Ross B's updateReviewer Update
28 Nov 2017, 09:42Vodacom, an automated reply and then nothing for 7 days is not a reply. This has been going on for months and it seems like its impossible to be fixed? I have email far too many times and spoken to far too many people - what has to be done to sort this out???????
RB
Ross B's update28 Nov 2017, 09:42
Reviewer Update
Vodacom, an automated reply and then nothing for 7 days is not a reply. This has been going on for months and it seems like its impossible to be fixed? I have email far too many times and spoken to far too many people - what has to be done to sort this out???????
Vodacom's replyOfficial
28 Nov 2017, 15:35Good day,
Feedback has been provided.
Regards,
RM
Best regards,
Vodacom's reply28 Nov 2017, 15:35
Official
Good day,
Feedback has been provided.
Regards,
RM
Best regards,