IM
Ivy M

1 reviews | Active since Sept 2015

09 Oct 2015, 18:32

Incorrect Data billing

I have a contract with Vodacom and I once received an SMS that I owe about R5400 for data that the say I used I never used that much data and I`m staying in Tshwane where we have free Wi-Fi so there is no way that I can use this too much data. I tried to call Vodacom Customer service the don't pick up their phones.<br> <br> Tried to email them still no luck. And they deducted that much amount from my bank account and I went to the bank and made a reversal. Then I went to Vodacom shop in Pretoria central to stop the debit order so that I can pay mannually, they faxed my request to their head office, but still my request was not granted. <br> <br> Then 04/0/62015 Vodacom di-activated the data bundles and the tablet is no longer working, and I did not receive the data bundles even before this date. <br> <br> Today I received the letter from Vodacom saying I owe R11557.15. And I have to pay it within 21 days. My question is for what? As this is not working and id did no work for a very long time.<br> <br> They can come and take the Tablet as its no use to me. They can even terminate the contract. <br> <br> I`m not happy with their service.<br>

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Replies (1)
Vodacom
Vodacom's reply10 Oct 2015, 06:35
Official
Hello Peachbone,

We would like to apologise for any inconvenience caused.

We will be in contact with you in order to address this matter.

Kind regards
Consumer Website Team

Best regards,