Incorrect data and charges after upgrade

I upgraded 4 contracts on 25 Oct 2017 and 2 of the contracts are still incorrect. Subsequent to the complaint on 11 Nov 2017, only 1.35 Gb of the 2 Gb data was allocated to the two cell numbers of which the data allocation was NOT according to the quotations received on 25 Oct. There is now also an additional charge of R249 for the 2 Gb data whilst the quotations for these 3 cellphone contracts clearly stated that the charges should be R0.00. Please correct the accounts and data allocation.