JL
Jacques L
1 reviews | Active since Aug 2022
02 Dec 2022, 04:15
Incorrect data allocation for the month
Did not receive total data for the month as per contract agreement. Only received 5gb anytime data, but contract states 10gb anytime data.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Dec 2022, 07:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2022, 07:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JL
Jacques L's updateReviewer Update
03 Dec 2022, 09:15Still awaiting a reply on my query Order #***image.png 86.11 KB
JL
Jacques L's update03 Dec 2022, 09:15
Reviewer Update
Still awaiting a reply on my query Order #***image.png 86.11 KB
Vodacom's replyOfficial
06 Dec 2022, 14:23Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you were contacted by our Social Media Team and assisted with your query. Regards Consumer Website Team
Best regards,
Vodacom's reply06 Dec 2022, 14:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you were contacted by our Social Media Team and assisted with your query. Regards Consumer Website Team
Best regards,