Incorrect data allocated on contracts

I upgraded my 2 contracts on the 23 August 2017 to a "Promotional My Gig 5 - 24 months" only to have to call Vodacom each month to enquire about the 5gig data.

The reason I chose this package is because of the high charges Vodacom charges for data.

Every consultant I spoke to since then (numerous calls to Vodacom over the months) has confirmed I am NOT activated on this package, yet I received a message from Vodacom on the 23 August 2017 confirming this?? This has cost me time and time again additional cost to purchase extra data because we don't receive data on the 1st.

Finally on the 6th November 2017, I managed to speak to a consultant who could track down the consultant who took my call on the 23 August 2017 and to verify that I opted for above package for both contracts. However, this was never updated on the system.... come on Vodacom, 3 months after my upgrade call and NO ONE could assist me!!! The original consultant was extremely helpful and got my new subscription updated on the system. However, we should be receiving the data on the 1st of each month. After my call on the 6th November, I received my data, but NOT 5Gb's. On one contract 4.1Gb and the other 4.4Gb. Once again, I call Vodacom to query this ....... now I only get PRO RATA, really Vodacom because of your incompetence, I get less data!!!! Not to mention 900MB and 600MB for 5 days !! I am told my payment will be adjusted pro rata as well. Surely, give me the data I agreed to and charge me the relevant amount. This is not about the small amount of data not been allocated, its the principle and how I have been treated by Vodacom..... I know I'm a small fish, but when there's a school of fish, different directions is an option.

Not a happy client, who by the way has been a contract client for way over 10 years!