Incorrect Customer Upgrade
I upgraded my Vodacom contract only to find i have been put on the wrong contract. I opted for an upgrade which provided me 1Gig Data per month. I have contacted Vodacom numerous times, but to no avail..... nothing .... just emails asking for further information. Information which i already provided ... multiple times. Vodacom says they record the conversation, hence all they have to do is listen to the recorded conversation of the upgrade and it will be noted that the upgrade is incorrect.
Why is their customers treated so very badly ?!?!?!?!?
Jo-ann
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Aug 2020, 13:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Aug 2020, 13:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
17 Aug 2020, 14:52And still no action from Vodacom on this travesty.
No consultant has contacted me yet in this regard !!!!
No consultant has contacted me yet in this regard !!!!
's update17 Aug 2020, 14:52
Reviewer Update
And still no action from Vodacom on this travesty.
No consultant has contacted me yet in this regard !!!!
No consultant has contacted me yet in this regard !!!!
Vodacom's replyOfficial
17 Aug 2020, 18:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply17 Aug 2020, 18:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the query has now been resolved. Regards Consumer Website Team
Best regards,